Return and Refund Policy

Email all requests/question to

Our policy lasts 30 days per our warranty. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please note that its normal for handmade items to sometimes have very minor defects. Altering products will result in cessation of said warranty. If you have any concerns regarding your product, please contact us via email with photos of said concern.

To be eligible for a return, we require proof of purchase, documentation of your item being unused or in the same condition upon being received, and reason for your return. We do not reimburse for return shipping costs. 

Canceling before shipment
Cancellation requests must be made by contacting us by email or phone BEFORE the item is shipped. Please note that cancellations cannot always be guaranteed due to the speed of shipping. 

Refunds (if applicable) 
To be eligible for a refund, your return should be received by our warehouse and in unused condition. It will go through a return inspection for quality purposes. If the inspection is passed, the price of the item itself will be processed automatically back to your credit card or original method of payment within a certain amount of business days. 

Late or missing refunds (if applicable) 
If you haven’t received your refund yet, first check your bank account again. 
Then, contact your credit card company or baking institution: it may take some time before your refund is officially posted per your institution or credit card company's processing times.
Lastly, if you’ve done all of this and you still have not received your refund after the 6th business day from the initial cancellation/refund notice sent via email, please contact us immediately at or by phone. We are happy to work with you if there are any questions regarding this process.

Sale items (if applicable) 
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Exchanges or Replacements (if applicable)
All exchanges and replacements must be requested by contacting within our 30 day warranty policy. To be eligible for an exchange, your original item must be unused and in the condition in which it was received. If you believe that you received a defective, damaged, or incorrect item, please contact us for further evaluation. 


If you wish you return an item that was purchased as a gift and shipped directly to you from another party, please contact us within our 30 day warranty policy with any return, exchange, or store credit requests. We cannot refund individuals with separate payment information. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you on their own, the gift giver will need to contact us directly regarding any return, exchange, or refund requests. 

Gift cards are non-refundable and non-returnable.

When returning your order, please address your return label to: MiniKatana LLC, 1919 Vineburn Ave #A8C, Los Angeles, CA 90032, United States. Please provide us with your return tracking link. 

We recommend using the same courier you received your item with for quickest return processing.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not reimbursed and are non-refundable. If you receive a refund, the refund will contain the price of the item(s) ordered.

Refer to the "CUSTOMS" section on the Shipping Policy regarding customs seizures for information regarding refunds on such issues.

Depending on where you live, the return process may vary in time. For up to date information, monitor your return tracking link and contact us with any questions.

If you are shipping an item over $75, you should consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item and in such situations, a claim must be filed with the courier and provided to our team. 

International shipping may be associated with increased courier costs. This remains outside of our control. In this case, we are unable to intervene due to these factors being outside our control. Please contact your local customs agency for any questions regarding these costs.

If you have any additional inquiries, please contact us via email or phone. We will reply within 24 hours, or 1 business day. 

Phone: 1-888-341-3502


We are seeking a highly organized, proactive, and reliable Executive Assistant to provide comprehensive administrative support to our executive team. As an Executive Assistant, you will play a crucial role in ensuring the smooth operation of our organization by efficiently managing a wide range of administrative tasks. You will act as a primary point of contact and liaison between the executives and internal/external stakeholders, exhibiting professionalism and confidentiality at all times.

- Administrative Support: Provide high-level administrative support to executives, including managing calendars, scheduling appointments and meetings, coordinating travel arrangements, etc.
- Communication: Draft and prepare emails, letters, memos, and reports on behalf of the executives. Maintain effective communication channels with internal teams, clients, partners, and stakeholders, ensuring prompt and accurate dissemination of information.
- Calendar and Meeting Management: Efficiently manage executive calendars, schedule appointments, and coordinate meetings. Prepare meeting agendas, materials, and presentations, and ensure timely distribution to participants. Take meeting minutes and follow up on action items as required.
- Travel Coordination: Arrange complex domestic and international travel itineraries, including flights, accommodations and ground transportation. Anticipate travel-related needs and provide detailed itineraries to ensure executives’ smooth and timely travel experiences.
- Confidentiality and Discretion: Handle sensitive and confidential information with the utmost professionalism and discretion. Exercise sound judgment and maintain strict confidentiality when dealing with executive matters, internal discussions, and sensitive documents.
- Relationship Management: Build and maintain effective working relationships with internal teams, external clients, partners, and stakeholders. Act as a liaison between executives and various departments, ensuring seamless communication and coordination.
- Document and File Management: Organize and maintain electronic copy files, documents, and records. Establish efficient document management systems and ensure easy retrieval of information as needed.
- Project Management: Provide project support by conducting research, gathering data, preparing presentations, and assisting with project coordination. Assist in tracking project progress, deadlines, and deliverables.

- Proven Experience: Previous experience as an executive assistant or in a similar role. Demonstrated ability to handle a wide range of administrative tasks efficiently.
- Excellent Communication: Exceptional verbal and written communication skills. Ability to draft professional emails, letters, and reports. Strong interpersonal skills to interact with individuals at all levels, both internally and externally.
- Organizational Skills: Outstanding organizational and time management abilities. Ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously. Attention to detail is essential.
- Discretion and Confidentiality: Demonstrated ability to handle sensitive and confidential information with utmost professionalism and discretion.
- Problem-Solving Skills: Strong problem-solving and decision-making skills. Ability to anticipate needs, identify issues, and propose effective solutions. Proactive and resourceful mindset.
- Adaptability and Flexibility: Ability to adapt to changing priorities and work well under pressure. Willingness to work outside regular business hours when necessary.
- Disposition: Positive attitude, team player, and willingness to go the extra mile. Excellent interpersonal skills and the ability to work collaboratively in a fast-paced.

If you feel this position will be a good fit, we would love to hear from you!

The ideal candidate will be incredibly driven to learn and develop themselves personally and professionally. This person will enjoy communicating with clients. This person takes pride in their work and is ultimately responsible for building a rapport and proving a great customer experience.

The working schedule is Monday-Friday in US Eastern time zones.

Customer Success: Proactively engage with customers to identify opportunities for upselling. Act as the primary point of contact for customer inquiries, providing prompt and professional responses via various channels such as email and phone.
Issue Resolution: Diagnose and resolve customer issues by analyzing problems, providing possible solutions, and implementing appropriate actions.
Documentation and Knowledge Sharing: Create and maintain customer support documentation, including FAQs and knowledge base articles. Collaborate with the team to identify recurring issues and develop proactive solutions and self-service resources.
Feedback and Improvement: Gather customer feedback and insights to contribute to the ongoing improvement of our products. Identify trends, common pain points, and feature requests and effectively communicate them to the relevant teams.

⚔️ Previous customer service experience;
⚔️ Articulate and well accustomed to a client-facing role (Written and spoken English must be at a very high level);
⚔️ Exceptional attention to detail;
⚔️ Great communication and interpersonal skills;
⚔️ Time management;
⚔️ Ability to learn quickly;
⚔️ Ability to handle sensitive information with discretion;
⚔️ Basic computer and office equipment skills;
⚔️ Ability to work in a fast-paced environment;
⚔️ Must have fast internet and your own laptop.

NOTE: We're looking for somebody who is searching for a long-term opportunity!

Mini Katana LLC is a dynamic and rapidly-growing e-commerce company dedicated to providing top-quality products and an exceptional shopping experience for our customers. As we continue to expand our operations, we are seeking a highly motivated and experienced Supply Chain Manager to optimize our supply chain processes, enhance efficiency, and contribute to our overall business success.

We are looking for somebody who is aligned with our core values:
🔥Teamwork Makes The Dream Work (Cheesy, we know!) – We're always looking for opportunities to help out other members of the team and ask for help when we need it.
🔥Bring The Joy – We choose to be happy and create a positive environment, where we can bring light to everyday stresses. We build each other up and recognize each other's talents and successes.
🔥A2FSO (Ability To Figure S*** Out) – We look for solutions to our problems and take it upon ourselves to figure it out, before asking for help. We are resourceful and take initiative.
🔥Never Stop Learning – Live on the solution side of problems. We see every situation as an opportunity to learn and grow and aren't afraid to ask questions.

Position Overview:
As the Supply Chain Manager at Mini Katana LLC, you will play a pivotal role in the seamless operation of our supply chain network. You will be responsible for overseeing the end-to-end supply chain functions, from sourcing and procurement to inventory management and distribution. Your strategic thinking, problem-solving skills, and strong leadership will drive improvements across our supply chain, ensuring the timely and cost-effective delivery of products while maintaining quality standards.

Key Responsibilities (include, but not limited to):
⚡Strategic Planning: Develop and implement comprehensive supply chain strategies that align with the company's business goals and growth objectives. Collaborate with cross-functional teams to forecast demand, analyze market trends, and identify opportunities for optimization. This includes examining financial data to improve profitability.
⚡Vendor Management: Establish and maintain relationships with suppliers, manufacturers, and distributors. Negotiate favorable terms, contracts, and pricing to ensure cost efficiency and quality assurance.
⚡Procurement and Sourcing: Lead procurement activities, including supplier selection, contract negotiation, and order fulfillment. Monitor and manage supplier performance, addressing any issues or discrepancies promptly.
⚡Inventory Management: Develop and execute inventory control strategies to minimize stockouts and excess inventory. Implement best practices for demand forecasting, replenishment, and stock rotation.
⚡Logistics and Distribution: Oversee the distribution process, including transportation, warehousing, and fulfillment. Streamline logistics operations to optimize lead times and reduce shipping costs.
⚡Process Improvement: Identify opportunities for process optimization and automation within the supply chain. Continuously assess and enhance supply chain processes to increase efficiency and reduce operational costs.
⚡Risk Management: Mitigate potential supply chain disruptions by assessing and managing risks related to demand volatility, supplier issues, geopolitical factors, and other external influences.
⚡Team Leadership: Lead and mentor a team of supply chain professionals, fostering a collaborative and results-driven work environment. Set performance goals, provide regular feedback, and promote professional development.
⚡Data Analysis and Reporting: Utilize data analytics tools and software to monitor key performance indicators (KPIs) and generate reports. Use data-driven insights to make informed decisions and drive improvements.


  • Proven experience (3+ years) in supply chain management, preferably within the e-commerce industry.
  • Strong knowledge of supply chain principles, practices, and technologies.
  • Proficiency in data analysis and supply chain software/tools.
  • Excellent negotiation, communication, and interpersonal skills.
  • Demonstrated leadership abilities and team management experience.
  • Problem-solving mindset with the ability to adapt to changing market dynamics.
  • Detail-oriented, organized, and capable of handling multiple priorities simultaneously.
  • Familiarity with regulatory requirements, customs procedures, and international logistics (preferred).
  • Professional certifications such as CSCP, CPIM, or similar (a plus).

If you are a dedicated supply chain professional with a passion for optimizing operations, driving efficiency, and contributing to the success of a thriving e-commerce company, we invite you to apply for the Supply Chain Manager position at Mini Katana LLC. Join our team and help shape the future of our supply chain operations!