What is your warranty policy?
Our warranty policy is 30 days unless otherwise stated and begins the day your order arrives.
Can you ship to my country?
Currently, we do ship worldwide. If you place an order and there is an issue with your address not being picked up as shippable, you will be contacted by customer support and the issue will be resolved.
When will my order ship?
Your order will ship according to our Shipping Policy. You will receive a shipping update to your email, including the tracking link as well as continued updates until it reaches your door.
When will my order arrive?
Our current average for orders arriving is around 8 to 10 business days for the USA and up to 20 to 45 business days for the rest of the world, but typically sooner.
Where is my order?
- If your order is within our stated processing times and you have not received a tracking link, your item is still being processed at our warehouse and getting ready for shipping
- If your order is outside of our stated processing times and you have not received a tracking link, please check your email on file for any updates from our team. If nothing is found, please contact us immediately.
- If you have received a tracking link and still have the same question, please make sure to look for updates on the tracking emails provided to you for up to date information on the location of your item
- Last, following up with the courier for additional information once shipped is a great way to receive further information.
- If a problem is found, please contact us for further guidance.
Why hasn’t my order shipped?
If you’re concerned why your order hasn’t shipped yet, there’s a few things you can do to find out why. Follow the advice below depending on your situation.
- Double check the shipping policy to see if you are still within the average shipping times for your location
- There may be an error with your address you’ve entered. It’s worth double checking it as well as your email as our agents try to reach out for known address problems
- If you ordered to a PO Box, depending on the item ordered, it may be too large to deliver to that location
- Make sure that you include your postal code. We are unable to ship orders without one
Why did I get a notice that my shipment was canceled?
- There are rare instances where certain items are oversold due to system errors. If this occurs and you receive a cancellation notice, we will reach out to you regarding this issue within 48 to 72 hours.
- The warehouse may have needed to use a different courier than originally planned. This will result in your order appearing as “canceled”, but you will receive an email with an updated tracking link in 72 hours or sooner.
How can I cancel my order?
- Cancellation requests must be made before the order is fulfilled to prevent complications
- Due to the speed of shipping, you are advised to contact us immediately with any of these requests along with the reason for cancellation
- If the order has been shipped, you can refuse the order upon delivery and the courier will return the shipment to our warehouse
- Return shipments are processed and inspected by our warehouse staff for quality control purposes, so please allow for 3 business days after the stated delivery for your return to post
- Please read more on our return and refund policy.
My order arrived damaged. What should I do?
- Please take the time to read the return and refund policy.
- Before contacting Customer Support, please take 4 photos of the damaged or defective item, take a photo of the packing slip, and any other information
- Send your inquiry with the order number and "DEFECT/DAMAGE" in the title so we can quickly locate
- Please allow up to 24 hours for a reply from a support agent
- You may be asked further information to allow for a more swift resolution
Can I exchange my order for something else?
To be eligible for an exchange, your order must be in unused condition, within warranty, and returned to our warehouse.
How do I get a refund?
Refunds must be processed by our support team. Please see our Return and Refund Policy for more extensive details.
How does the customs process work?
Every country is different with their specific customs agency’s protocol. As stated in the shipping policy, your order may be held in customs in order to go through a legal checkpoint as it pertains to your country. Therefore, we cannot provide any concrete information and it is best to contact your local customs agency for better timeline estimates.
How can I add a discount code?
At checkout, type your code in the promo box to receive your discount.
Can I use a discount code once it expires?
Unfortunately, once a discount code is used or it expires, we cannot reactivate it for you.
Why didn't my item come with a stand?
If it was not stated in the "specs" section of the product page, you should not anticipate a sword stand. If it was stated in the "specs" section of the product page, please reach out to us with your order number and a photo of the packing slip.
Can I sharpen my dull product?
We do not encourage altering any dull swords, in fact, we strongly advise against it. Please refrain from doing so in order to uphold your 30 day warranty and for your own safety.
Do I need to clean my sword?
How often should I clean my sword?
For general upkeep on display swords, cleaning once a month is recommended for maximum results. For more heavily used swords, please clean as needed to ensure maximum quality.
We are seeking a highly organized, proactive, and reliable Executive Assistant to provide comprehensive administrative support to our executive team. As an Executive Assistant, you will play a crucial role in ensuring the smooth operation of our organization by efficiently managing a wide range of administrative tasks. You will act as a primary point of contact and liaison between the executives and internal/external stakeholders, exhibiting professionalism and confidentiality at all times.
- Administrative Support: Provide high-level administrative support to executives, including managing calendars, scheduling appointments and meetings, coordinating travel arrangements, etc.
- Communication: Draft and prepare emails, letters, memos, and reports on behalf of the executives. Maintain effective communication channels with internal teams, clients, partners, and stakeholders, ensuring prompt and accurate dissemination of information.
- Calendar and Meeting Management: Efficiently manage executive calendars, schedule appointments, and coordinate meetings. Prepare meeting agendas, materials, and presentations, and ensure timely distribution to participants. Take meeting minutes and follow up on action items as required.
- Travel Coordination: Arrange complex domestic and international travel itineraries, including flights, accommodations and ground transportation. Anticipate travel-related needs and provide detailed itineraries to ensure executives’ smooth and timely travel experiences.
- Confidentiality and Discretion: Handle sensitive and confidential information with the utmost professionalism and discretion. Exercise sound judgment and maintain strict confidentiality when dealing with executive matters, internal discussions, and sensitive documents.
- Relationship Management: Build and maintain effective working relationships with internal teams, external clients, partners, and stakeholders. Act as a liaison between executives and various departments, ensuring seamless communication and coordination.
- Document and File Management: Organize and maintain electronic copy files, documents, and records. Establish efficient document management systems and ensure easy retrieval of information as needed.
- Project Management: Provide project support by conducting research, gathering data, preparing presentations, and assisting with project coordination. Assist in tracking project progress, deadlines, and deliverables.
- Proven Experience: Previous experience as an executive assistant or in a similar role. Demonstrated ability to handle a wide range of administrative tasks efficiently.
- Excellent Communication: Exceptional verbal and written communication skills. Ability to draft professional emails, letters, and reports. Strong interpersonal skills to interact with individuals at all levels, both internally and externally.
- Organizational Skills: Outstanding organizational and time management abilities. Ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously. Attention to detail is essential.
- Discretion and Confidentiality: Demonstrated ability to handle sensitive and confidential information with utmost professionalism and discretion.
- Problem-Solving Skills: Strong problem-solving and decision-making skills. Ability to anticipate needs, identify issues, and propose effective solutions. Proactive and resourceful mindset.
- Adaptability and Flexibility: Ability to adapt to changing priorities and work well under pressure. Willingness to work outside regular business hours when necessary.
- Disposition: Positive attitude, team player, and willingness to go the extra mile. Excellent interpersonal skills and the ability to work collaboratively in a fast-paced.
If you feel this position will be a good fit, we would love to hear from you!
The ideal candidate will be incredibly driven to learn and develop themselves personally and professionally. This person will enjoy communicating with clients. This person takes pride in their work and is ultimately responsible for building a rapport and proving a great customer experience.
The working schedule is Monday-Friday in US Eastern time zones.
⚡ Customer Success: Proactively engage with customers to identify opportunities for upselling. Act as the primary point of contact for customer inquiries, providing prompt and professional responses via various channels such as email and phone.
⚡ Issue Resolution: Diagnose and resolve customer issues by analyzing problems, providing possible solutions, and implementing appropriate actions.
⚡ Documentation and Knowledge Sharing: Create and maintain customer support documentation, including FAQs and knowledge base articles. Collaborate with the team to identify recurring issues and develop proactive solutions and self-service resources.
⚡ Feedback and Improvement: Gather customer feedback and insights to contribute to the ongoing improvement of our products. Identify trends, common pain points, and feature requests and effectively communicate them to the relevant teams.
⚔️ Previous customer service experience;
⚔️ Articulate and well accustomed to a client-facing role (Written and spoken English must be at a very high level);
⚔️ Exceptional attention to detail;
⚔️ Great communication and interpersonal skills;
⚔️ Time management;
⚔️ Ability to learn quickly;
⚔️ Ability to handle sensitive information with discretion;
⚔️ Basic computer and office equipment skills;
⚔️ Ability to work in a fast-paced environment;
⚔️ Must have fast internet and your own laptop.
NOTE: We're looking for somebody who is searching for a long-term opportunity!
Mini Katana LLC is a dynamic and rapidly-growing e-commerce company dedicated to providing top-quality products and an exceptional shopping experience for our customers. As we continue to expand our operations, we are seeking a highly motivated and experienced Supply Chain Manager to optimize our supply chain processes, enhance efficiency, and contribute to our overall business success.
We are looking for somebody who is aligned with our core values:
🔥Teamwork Makes The Dream Work (Cheesy, we know!) – We're always looking for opportunities to help out other members of the team and ask for help when we need it.
🔥Bring The Joy – We choose to be happy and create a positive environment, where we can bring light to everyday stresses. We build each other up and recognize each other's talents and successes.
🔥A2FSO (Ability To Figure S*** Out) – We look for solutions to our problems and take it upon ourselves to figure it out, before asking for help. We are resourceful and take initiative.
🔥Never Stop Learning – Live on the solution side of problems. We see every situation as an opportunity to learn and grow and aren't afraid to ask questions.
As the Supply Chain Manager at Mini Katana LLC, you will play a pivotal role in the seamless operation of our supply chain network. You will be responsible for overseeing the end-to-end supply chain functions, from sourcing and procurement to inventory management and distribution. Your strategic thinking, problem-solving skills, and strong leadership will drive improvements across our supply chain, ensuring the timely and cost-effective delivery of products while maintaining quality standards.
Key Responsibilities (include, but not limited to):
⚡Strategic Planning: Develop and implement comprehensive supply chain strategies that align with the company's business goals and growth objectives. Collaborate with cross-functional teams to forecast demand, analyze market trends, and identify opportunities for optimization. This includes examining financial data to improve profitability.
⚡Vendor Management: Establish and maintain relationships with suppliers, manufacturers, and distributors. Negotiate favorable terms, contracts, and pricing to ensure cost efficiency and quality assurance.
⚡Procurement and Sourcing: Lead procurement activities, including supplier selection, contract negotiation, and order fulfillment. Monitor and manage supplier performance, addressing any issues or discrepancies promptly.
⚡Inventory Management: Develop and execute inventory control strategies to minimize stockouts and excess inventory. Implement best practices for demand forecasting, replenishment, and stock rotation.
⚡Logistics and Distribution: Oversee the distribution process, including transportation, warehousing, and fulfillment. Streamline logistics operations to optimize lead times and reduce shipping costs.
⚡Process Improvement: Identify opportunities for process optimization and automation within the supply chain. Continuously assess and enhance supply chain processes to increase efficiency and reduce operational costs.
⚡Risk Management: Mitigate potential supply chain disruptions by assessing and managing risks related to demand volatility, supplier issues, geopolitical factors, and other external influences.
⚡Team Leadership: Lead and mentor a team of supply chain professionals, fostering a collaborative and results-driven work environment. Set performance goals, provide regular feedback, and promote professional development.
⚡Data Analysis and Reporting: Utilize data analytics tools and software to monitor key performance indicators (KPIs) and generate reports. Use data-driven insights to make informed decisions and drive improvements.
- Proven experience (3+ years) in supply chain management, preferably within the e-commerce industry.
- Strong knowledge of supply chain principles, practices, and technologies.
- Proficiency in data analysis and supply chain software/tools.
- Excellent negotiation, communication, and interpersonal skills.
- Demonstrated leadership abilities and team management experience.
- Problem-solving mindset with the ability to adapt to changing market dynamics.
- Detail-oriented, organized, and capable of handling multiple priorities simultaneously.
- Familiarity with regulatory requirements, customs procedures, and international logistics (preferred).
- Professional certifications such as CSCP, CPIM, or similar (a plus).
If you are a dedicated supply chain professional with a passion for optimizing operations, driving efficiency, and contributing to the success of a thriving e-commerce company, we invite you to apply for the Supply Chain Manager position at Mini Katana LLC. Join our team and help shape the future of our supply chain operations!