Our policy lasts 30 days per our warranty. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please note that it is normal for handmade items to occasionally have very minor aesthetic changes. If you have any concerns regarding your product, please contact us via email with photos of said concern.
To be eligible for a return, we require proof of purchase, documentation of your item being unused or in the same condition upon being received, and reason for your return. We do not reimburse for return shipping costs.Refund requests are only eligible before an item has been shipped. You must email the request BEFORE the item is shipped to avoid complications.
Canceling before shipment
Cancellation requests must be made by contacting us by email or phone BEFORE the item is shipped to avoid complications.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then, contact your credit card company or baking institution: it may take some time before your refund is officially posted per your institution or credit card company's processing times.
Lastly, if you’ve done all of this yet still have not received your refund after the 6th business day from the initial cancellation/refund notice sent via email, please contact us immediately at email@example.com or by phone.
We are happy to work with you if there are any questions regarding this process.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges & Replacements (if applicable)
All exchanges and replacements must be requested by contacting firstname.lastname@example.org within our 30 day warranty policy. To be eligible for an exchange, your original item must be unused and in the condition in which it was received. We only offer replacement orders for those who received an item verified to be defective, damaged, or incorrect.
If you wish you return an item that was purchased as a gift and shipped directly to you from another party, please contact us within our 30 day warranty policy with any return, exchange, or store credit requests. We cannot refund individuals with separate payment information.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you on their own, the gift giver will need to contact us directly regarding any return, exchange, or refund requests.
Gift cards are non-refundable and non-returnable.
When returning your order, please address your return label to: MiniKatana LLC, 1919 Vineburn Ave #A8C, Los Angeles, CA 90032, United States.
Please provide us with your return tracking link. We recommend using the same courier you received your item with for quickest return processing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not reimbursed and are non-refundable. If you receive a refund, the refund will contain the price of the item(s) ordered.
Depending on where you live, the return process may vary in time. For up to date information, monitor your return tracking link and contact us with any questions.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item and in such situations, a claim should be filed with the courier within the timeframe on the courier website and provided to our team.
Refer to the "CUSTOMS" section on the Shipping Policy regarding customs seizures for information regarding refunds on such issues.International shipping may be associated with increased courier costs not associated with MiniKatana. In such circumstances, we are unable to intervene due to these factors being outside our jurisdiction of control. Please contact your local customs agency for any questions regarding such costs
If you have any additional inquiries, please contact us via email or phone. We will reply within 24 hours, or 1 business day.